Scope Markets Contacts
Contact Information Overview
Scope Markets maintains multiple communication channels to provide efficient support for clients in Kenya. The company’s customer service department operates during standard business hours to address trading-related inquiries, account issues, and technical support requirements. Direct communication methods include telephone support, email correspondence, and physical office locations. Support services operate through a structured system to ensure timely responses and resolution of client matters.
Contact Methods Available:
| Method | Details | Response Time |
| Phone | +44 20 3051 6959 | Immediate |
| [email protected] | 24-48 hours | |
| Office | Belize City, Belize | By appointment |
| Live Chat | Website platform | Real-time |
Customer Support Hours
The support department maintains consistent operating hours to serve clients across different time zones. Service availability aligns with market trading hours to ensure assistance during critical trading periods. Support teams coordinate across regions to maintain continuous service availability. Response times vary based on inquiry type and current service volume. Priority handling applies to urgent trading-related matters requiring immediate attention.
Standard Operating Hours
When reaching out to support services, consider these primary contact windows:
- Market trading hours: 24/5
- Customer service: Standard business hours
- Technical support: Extended trading hours
- Payment processing: Business days 9:00-17:00
- Document verification: Monday-Friday
- Account services: Regular business hours
These time frames ensure optimal service delivery while maintaining operational efficiency.
Email Communication Protocols
Email correspondence serves as a primary communication method for detailed inquiries and documentation requirements. Each email receives a unique tracking number for reference purposes. The system automatically confirms receipt of all email communications. Response protocols prioritize messages based on urgency and subject matter. Documentation submitted via email undergoes secure processing through encrypted channels.
Telephone Support Services
Telephone support provides direct access to service representatives for immediate assistance. Call routing systems direct inquiries to appropriate departments based on specific requirements. Support staff verify client identity through security protocols before discussing account details. Multiple language options remain available through dedicated support lines. Call recording systems maintain quality control and documentation of support interactions.
Phone Support Categories
The telephone system organizes support into specialized departments:
- Trading desk support
- Technical assistance
- Account management
- Payment processing
- Compliance matters
- General inquiries
Follow-up communication ensures complete resolution of reported issues.
Physical Office Location
The main office location processes documentation and handles in-person inquiries. Visiting clients must schedule appointments in advance through the support system. Office facilities maintain secure areas for confidential discussions regarding account matters. Documentation processing occurs on-site with immediate verification capabilities. Security protocols govern access to office facilities and client information.
Online Support Platform
The website platform integrates multiple support features for client convenience. Live chat functionality provides immediate assistance during operating hours. Support ticket systems track inquiry status and resolution progress. Knowledge base resources offer immediate answers to common questions. Platform navigation assistance remains available through interactive support tools.
Platform Support Features
Current online support systems include:
- Interactive chat interface
- Support ticket tracking
- Document upload system
- Account status monitoring
- Password reset tools
- Technical troubleshooting guides
These systems operate continuously to maintain client support accessibility.
Account Manager Communication
Dedicated account managers maintain direct communication channels with assigned clients. Regular account reviews occur through scheduled consultations. Communication preferences adjust according to client requirements and time zones. Account managers coordinate with specialized departments for complex inquiries. Response protocols ensure priority handling of account-related matters.
Emergency Support Procedures
Emergency support protocols activate during critical trading situations or technical issues. Dedicated emergency lines provide immediate access to senior support staff. System notifications alert relevant departments to urgent support requirements. Resolution tracking ensures continuous monitoring of emergency situations. Communication remains active until full resolution achievement.
Documentation Submission
Document processing follows secure protocols through multiple submission channels. Verification procedures confirm document authenticity and completeness. Processing timeframes depend on document type and verification requirements. Status updates provide progress information during processing periods. Secure storage systems maintain document confidentiality and accessibility.
Document Requirements
Standard documentation procedures require:
- Valid identification documents
- Proof of residence
- Financial statements
- Account ownership verification
- Trading authorization forms
- Tax documentation
Proper submission ensures efficient processing and account activation.
FAQ:
Standard email inquiries receive responses within 24-48 hours during business days.
Contact customer service through phone or email to schedule office appointments with required departments.
Limited support services operate during market holidays, with full service resuming during regular trading days.
